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Privacy & Cookies Policy

Cookie policy

We use cookies on our website, ceibatree.com. You can learn more about cookies and how we use them to make your experience more enjoyable below.

What are cookies?

Cookies are small text files that are stored on your computer when you visit a website. Ceiba Tree uses this information for statistical purposes to keep track of actions performed by visitors on our website and to improve and personalize the user’s experience of the website. 

Cookies may be served by the entity that operates the website you are visiting (“first-party cookies”) or by other companies (“third-party cookies”). Web beacons (also known as “pixel tags” or “clear GIFs”), which are small invisible images on a web page or in an email, help deliver cookies, count visits and understand usage and campaign effectiveness.

Why do we use cookies and similar technologies?

Like most websites, we use cookies and similar technologies to make it easier for you to interact with our websites and to provide you with the best possible experience. Cookies allow you to skip having to log in each time you visit our site, allow us to make sure items you add to your shopping cart remain there, and generally keep things on the site running smoothly. Cookies also help us improve your experience by giving us a better understanding of how you use our website and what parts of our websites are most popular. When we send you an email, we may use cookies to understand if you have accessed the information provided in the email.

How do cookies and similar technologies interact with your devices?

When you visit our site, we will ask your browser for permission to save cookies to your computer. Most web browsers are set to accept cookies by default, but you can usually adjust your browser settings to remove or reject browser cookies. Please note that some aspects of the site may not work as well if you remove or reject cookies. If you are in the European Union or the UK, when you first visit our site, we will ask your permission to set certain non-essential cookies and other similar technologies on your device. It is entirely up to you whether you consent or not (although some aspects of the site may not work as well if you do not consent), and you can change your mind at any time. See How to manage your cookies below for more details.

We use first-party and third-party cookies on our site. Some of these cookies will stay on your computer or device only for as long as you are on the site, while others may last longer unless you delete them. Please read on for more details about the types of cookies we use.

What cookies are used on ceibatree.com?

The cookies we use fall into one of the following categories:

Category of cookies

Why we use these cookies

Strictly Necessary

We use these cookies to ensure our site functions properly. They are necessary for our services to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of our services will not work without them. Like the other cookies we use, strictly necessary cookies may be either first-party cookies or third-party cookies.

Functional

We use these cookies to remember your settings and preferences. For instance, we may use these cookies to remember your language preferences.

Performance / Analytical

We use these cookies to count visits and traffic so we can understand, measure, and improve the performance of our site. For example, we can use these cookies to learn more about which features are the most popular with our users and where we may need to make improvements. For instance, we may use these cookies to determine if you have interacted with a certain page.

Targeting/ Advertising

We and our advertising partners use these cookies to deliver advertisements, to make them more relevant and meaningful to you, and to track the efficiency of our advertising campaigns, both on our services and on other websites and social media. These may be used by advertisers to build a profile of your interests and show you relevant ads on other sites. 

Social Media

These cookies are set by social media services, such as Facebook and Instagram, that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. They do not allow us to gain access to your social media accounts. If you do not allow these cookies you may not be able to use or see these sharing tools.

If you visit a page that we maintain on a social media site, such as Facebook, likely, cookies will also be deployed on your device. The social media site deploys these cookies, even on the pages we maintain, so you will need to use the settings provided by the social media site to change your cookie preferences on these sites.

How to manage your cookies?

You have several options to control or limit how we and our partners use cookies and similar technologies, including for advertising.

  • You can withdraw your consent to certain non-essential cookies at any time by altering your settings on https://www.ceibatree.com. Please note that your cookie preferences apply only to the browser where you set such preferences, so if you use multiple browsers or devices, you will have to set your cookie preferences on each browser, on each device. If you delete your browser’s saved cookies, you will need to reset your cookie preferences for that browser on that device.
  • Although most browsers and devices accept cookies by default, their settings usually allow you to clear or decline cookies (visit your browser’s Help page for more information). If you disable cookies, however, some of the features of our services may not function properly.
  • To prevent your data from being used by Google Analytics, you can install Google’s opt-out browser add-on.
  • For information on how our advertising partners allow you to opt out of receiving ads based on your web browsing history, please visit http://optout.aboutads.info/. European users may opt out of receiving targeted advertising through the European Interactive Digital Advertising Alliance.
  • To opt out of ads on Facebook, Instagram, Pinterest, Twitter, Google, or other third-party platforms that are targeted to your interests, use your Facebook/Instagram, Pinterest, Twitter, Google, or the third-party platforms ad settings.
  • Additionally, third-party platforms may offer you choices about whether you see customized ads.

We will not use cookies or similar technologies for any purpose other than those described in this Policy.

Privacy policy

This Privacy Policy describes what kind of information we collect and how it is used to get a personalized experience with us.

SUMMARY OF HOW CEIBA TREE PROCESSES YOUR PERSONAL INFORMATION

  • To the extent necessary to handle and deliver your order.

  • To provide offers and inspiration for you. Through newsletters and targeted marketing, customized marketing in social media, as well as online and offline.

  • To communicate with you and answer your questions.

  • To ask you about Ceiba Tree and your experience with us.

  • To remind you of an abandoned “shopping cart”.

  • To create and maintain a customer account.

  • To comply with laws and regulations (e.g. consumer and accounting law).

  • You have multiple rights under the Data Protection Act. For example, you are always entitled to object to marketing. You can also read how you can influence our processing of your personal data.

Do you want to know more? Please read our detailed privacy policy below.

WHAT IS PERSONAL DATA AND WHAT PERSONAL DATA DO WE PROCESS?

Personal data are all kinds of information that can be linked directly or indirectly to a person. Examples of personal data are name, social security number, address, e-mail address, phone number, image, purchase history, etc.

Processing of personal data concerns all handling of the data, such as collection, processing, modification, storage, reading, extradition or deletion.

WHO IS RESPONSIBLE FOR HANDLING YOUR PERSONAL DATA?

Ceiba Tree AB, with organization number 559302-6890, is responsible for processing your personal information. Please note that our payment service providers, such as WooPayments process personal information that they collect from our site when you conduct purchases and they are responsible for their processing.

WHEN DO WE PROCESS YOUR PERSONAL DATA?

Ceiba Tree collects and processes personal information about you when you visit ceibatree.com, add products to your customer basket or, for example, complete a purchase. We collect information about how to integrate with our site, such as which links you click and which products you have shown interest in. Ceiba Tree collects and processes personal information when communicating with you. For example, if you contact us with a concern or feedback, sign up for our newsletter or interact with us on Social Media channels. For all customers, we also store and manage personal data related to previous purchases.

WHAT PERSONAL DATA DO WE PROCESS ABOUT YOU?

Personal data we process for customers that have subscribed for newsletters 

  • E-mail

  • IP address and information about the site browsing behavior

Personal data we process for customers that have created an account and started an order

  • Email address

  • IP address and information about the site’s browsing behavior

  • First name

  • Surname

  • Address

  • Phone number

  • Ordering Information

Personal data we process in our support channels and marketing channels 

  • Email address

  • First name

  • Surname

  • Facebook account

  • Instagram account

  • Other personal information needed to assist in customer service

WHY DO WE PROCESS THE PERSONAL DATA ABOUT YOU?

Ceiba Tree collects and processes your personal information for the following purposes:

  • To fulfill our responsibility for you as a user of our web pages, services, or products.

  • To support you with problems with our web pages, services, or products.

  • To improve our web pages, services, or products.

  • To communicate about updates and promotions via email, phone or text messages.

  • To collect and do customer, marketing, or other types of analysis.

  • To prevent fraud.

  • To comply with applicable laws and regulations.

  • To comply with legal obligations, such as keeping records for reporting or VAT reporting to comply with local financial regulations

  • In order to meet our legitimate interests, such as tracking website behavior, interactions, and user interests in our information, products, and services.

Note that Ceiba Tree does not handle sensitive personal data.

HOW LONG DO WE STORE YOUR PERSONAL DATA?

Your personal information is stored only as long as there is a need to save it to meet the purposes for which the information was collected in accordance with this privacy policy. Ceiba Tree saves user information for a maximum of 24 months after the customer last interacted with Ceiba Tree. Ceiba Tree saves account and customer information as long as an account or customer has a Ceiba Tree account.

WHO CAN WE SHARE YOUR PERSONAL DATA WITH?

We sometimes share information, including personal information, with certain parties to perform the actions described above. We never sell your information to anyone. Those we may share your information with are:

Payment service providers

To manage payments through the site, we use different payment service providers. The payment service provider, such as WooPayments, is then responsible for the processing of your personal information and has separate terms that apply to them. Information about their terms and conditions of handling of personal data is provided when you choose which payment method you want to use on the site.

Partners 

In order for us to reimburse our partners for traffic driven to us through their channels, we share information with our partners such as order number and purchase price. 

Others 

We may transfer your personal information to others, such as authorities, if required by law or as part of an investigation if we deem the information to be relevant for law enforcement to solve crimes of any nature.

Transfers outside the EU

Some service or payment service providers may be outside the EEA. We never transmit data outside the EEA without taking appropriate security measures.

YOUR RIGHTS

Right of access

You are entitled to receive information about what personal data about yourself that Ceiba Tree uses, including the purposes, recipients, or categories of recipients to which the personal data has been provided or disclosed, as well as a copy of the personal data being processed. It is of course free of charge to get this information. For any additional copies that you request, Ceiba Tree AB may charge a reasonable fee to cover the administrative costs. Please note that if you request access to your personal information, we may request further information about you to enable effective handling of the request and to provide the personal information to the correct person.

Right to rectification

You are entitled to have incorrect personal information about you corrected. You can also correct incorrect or incomplete information about yourself.

Right to deletion

You are entitled to have your personal data deleted without undue delay if any of the following conditions apply:

  • If the data is no longer needed for the purposes for which they were processed.

  • If your treatment is based solely on your consent and you revoke your consent.

  • If the treatment is for direct marketing and you oppose that the data is processed for this purpose.

  • If you oppose data processing that takes place after you have shown an interest and there are no legitimate reasons that weigh heavier than your interest.

  • If the personal data has been processed illegally.

Ceiba Tree may, however, refuse to comply with a request for deletion when processing personal data for the following reasons:

  • To exercise the right to freedom of opinion and information.

  • To fulfill a legal obligation.

  • In order to determine, enforce, or defend legal claims.

In these cases, we ensure that the personal data we process or are required to store are no longer used for other purposes.

Right to object

You are entitled to object to the processing of your personal data at any time based on Ceiba Tree’s legitimate interests. In that case, we will no longer be able to process your personal data unless we can demonstrate legitimate reasons that weigh heavier than your interests or whether the treatment is for the purpose of determining, exercising, or defending legal claims.

Right to limit treatment

You are entitled to require that our processing of your personal data be restricted if any of the following apply:

  • You contest the correctness of personal data for a time that allows us to check if the personal information is correct.

  • The processing is illegal and you oppose the removal of personal data and instead request a restriction of their use.

  • We no longer need personal data for the purposes of the treatments, but you need them to determine, enforce, or defend legal claims and request that we not delete them.

  • If you have objected to the processing of your personal data, you may request a limitation of treatment for the time we need to check whether our legitimate reasons weigh heavier than your legitimate reasons for termination of treatment.

If the treatment has been restricted in accordance with any of the above options, we may only process, in addition to storing, the personal data with your consent or treat them to determine, claim or defend legal claims or to protect any other natural or legal person’s rights.

Data Portability

You have the right to have the personal data transferred to us or another person responsible for data, in cases where the treatments are based on your consent or on an agreement where you are a party. Another condition is that the transfer is technically possible.

Right to file a complaint with a supervisory authority: You have the right to or obtain information about how to exercise your rights or to lodge complaints regarding the processing of your personal data by contacting the supervisory authority in your home country.

Contact Us

If you have any questions about our use of cookies and similar technologies or the privacy policy, please contact us at care@ceibatree.com.

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